Expectations & Things to Consider:

• November, December, January, and early February are the best times to have your mower serviced and/or repaired, if you wish to avoid in-season downtime. 
• During spring and summer, ALWAYS plan on borrowing or renting a mower while yours is in the shop. Please have your backup plan in place BEFORE your mower arrives at the shop.
• During peak season, we are not able to give you a timeline for completion, as there are simply too many variables. If we estimated a completion date, we would probably be wrong. We don't want you to become upset with us.
• If you're wondering about the status of your machine, you may text us at ‪(419) 528-8058, HOWEVER--we ask that you please refrain from asking every single day. Please do not stop by in person or contact us any other way for status updates as this will hinder our progress as we try to work through all jobs as efficiently as possible. 
• In recent years, parts availability has become a more significant cause of unusually long turnaround times.

Estimates:
By engaging us in the repair of your equipment, it is understood that you have already carefully considered whether or not you feel your machine is worth repairing, and that the number one goal concerning your equipment is to in fact have it repaired as quickly as possible. In an effort to streamline our workflow process, we typically don't provide estimates in the following scenarios:

• Walkmower repairs under $250, or 1/2 the current price of an equivalent brand new machine, whichever is greater, excluding pickup/delivery, sales tax, etc.
• Repairs to other types of equipment under $500 or 1/2 the current price of an equivalent brand new machine, whichever is greater, excluding pickup/delivery, sales tax, etc.

Explanations/clarifications concerning estimates:

• Age of a machine in not taken into consideration with regard to whether or not an estimate is provided, as long as the machine is less than approximately 20 years old, and is still in solid enough condition for the completed repairs to last with reasonable expectation.
• An "equivalent brand new machine" means a machine of the same brand, same size, same configuration, and with the same features as your current machine. For example, if you bring a $900 Honda self-propelled mower in for repairs, and your repair bill comes to $300, but you tell us afterwards that you "could've bought a new mower for that price"--well, no you actually couldn't have bought an equivalent new mower for that price.  
• We do not compare repair prices with prices of used mowers. You wouldn't compare the price for a repair on your 2022 truck with the price of a "fixed up" 1999 truck, and base your decision to repair on that, would you?
• Higher price jobs will be handled on a case-by-case basis.
• You can specify a "notify-if-over" price. It is your responsibility to request this. For example you could tell us to notify you if the job will cost more than $3500. In this example, we would ONLY notify you if the price will exceed $3500. If it's $3500 or less, we would complete the job without providing an estimate. The "call-if-over" price must be higher than our minimum estimate threshold, as described above.
• Please be advised that estimates (on average) delay the entire repair process by at least 4-6 business days beyond our regular backlog.
• If a machine is in for repairs AND service, we do not take the service portion of the price into consideration for estimate-worthiness. For example, if the price of the service on your riding mower is $250, and $300 worth of additional repairs are also needed, we only base estimate-worthiness on the $300 repair portion of the total price. Since $300 is below our estimate-worthiness threshold of $500 for riding mowers, no estimate would be given in this case.
• Remember: if you're more excited about buying a shiny new mower than you are about spending money to have your current one repaired--don't have it repaired.

Appointments:​

• We require a non-refundable deposit in order to secure an appointment. The deposit also serves as a diagnostic fee, and will be applied towards your invoice total, but is absolutely non-refundable. (We may choose to pause the deposit requirement at any time, depending on our backlog) 
• After you request an appointment, we will let you know the deadline for paying the deposit. If the deposit is not paid by the deadline, the appointment is removed from our schedule to allow others to get on the schedule.
• If you miss your appointment, you forfeit your appointment deposit, and you will need to reschedule and pay the deposit again.
• If we are transporting your equipment for you, the transportation fee is also due at the same time, also nonrefundable. 
• Note: If you have paid your deposit, and you change your mind or need to cancel for any reason prior to your appointment, you will not get your deposit back. Exceptions may be made for special circumstances--talk to us.

Terminology:

• "Tune-up" and "Service" are terms we use when talking about routine preventive maintenance. If your equipment is running and operating perfectly, starting easily, etc., you may want to have it "tuned-up" or "serviced" to help keep it running and operating properly.
• "Repair" goes deeper than routine maintenance. If your machine is is hard to start, won't start, or otherwise not operating as it should, a "repair" or "repairs" will be necessary. A "tune-up" or a "service" generally will not make a poorly running machine perform properly.

Payment Terms:

• Any remaining balance beyond your prepaid deposit is due upon completion.
• We accept Cash, Check, Major Credit Cards.
• Unless noted otherwise, prices are quoted at a cash/check discount of 4%. If you pay by credit/debit card, you will not be taking advantage of the 4% discount and the difference will be added to your transaction.

Transportation of Equipment:

• Transportation charges are due in advance. The transportation fee covers hauling your equipment to our shop and back to your location.
• Transportation rates can be found here.​
• If you are self-transporting your equipment, you will need to pick it up within 2 days of completion (excluding weekends & major holidays) or we will deliver it to you and you will be responsible for delivery charges.
• If delivery cannot be scheduled, a $10 per calendar day storage fee begins on day 3 after we notify you that your equipment is ready. This fee is to ensure we can manage our space efficiently.
• If you don't have your own truck/trailer, please make sure the borrowed vehicle will be available on short notice when the job is completed.
• Due to space limitations, we cannot allow you to drop off your equipment prior to your scheduled appointment.
• No equipment drop off outside of our business hours.
• The customer is responsible for all pickup and delivery expenses, even if the machine is in for warranty repair(s).
• The pickup/delivery driver carries NO CASH and CANNOT MAKE CHANGE. ​

Diagnostic Fee/Deposit:​

• A $50 prepaid diagnostic fee/deposit is required for all incoming conventional "regular size" walk behind mowers and certain walk behind edgers.
• A $100 prepaid diagnostic fee/deposit is required for all other jobs, except as described below.
• You cannot leave a piece of equipment for repair without paying the diagnostic fee, even if you tell us you will "be right back" with the payment. You will have to take the equipment with you and come see us when you are prepared to pay the diagnostic fee. 
• Unconventional projects may require a higher diagnostic fee/deposit. See explanation below.

• Diagnostic fees do not count towards disposal of retired equipment.

Unconventional, Unusually Large, "In Depth" Projects:
From time to time we may be asked to complete a project that falls outside the realm of "normal" lawn equipment, or needing more than the usual types of repairs. We generally will turn down these types of projects during our busiest months. If we accept the project, diagnostic fees and/or hourly rate for these jobs will be determined on a case by case basis and will also require pre-approval of at least $1,000. We reserve the right to refuse any job for any reason. 

Customer-Supplied Parts:

• We reserve the right to refuse any job where the customer provides parts sourced elsewhere.
• We reserve the right to refuse to install customer-supplied parts.
• Jobs completed using customer-supplied parts carry NO GUARANTEE, and may incur additional labor charges.
• In the past, we have encountered issues with fitment and durability of parts provided by the customer. This is most likely because the parts they purchased were the cheapest they could find, and as a result were of inferior quality, or were not even the correct part(s) for the machine being repaired. We use parts from established, trusted, reliable parts sources in our shop.
  
  

Machines Older than 20 Years:
Depending on condition of the machine and the possibility of obsolescence of parts, and other unforeseen circumstances that would deem the project beyond economical repair, we reserve the right to require a higher diagnostic fee, or refuse the job altogether, on machines older than approximately 20 years. We offer NO WARRANTY and/or NO GUARANTEE on repairs to machines 20 years old and older.
Many mowers above 20 years old fall into the "unusually in-depth" projects mentioned above, even if you have been using it regularly.
Bottom line: If you can't justify the expense of a proper repair on your current machine, then it's time to buy a new machine.
​Effective 10/10/2023: We no longer work on MTD-built riding mowers where the blades are engaged by lowering the deck.
​
Unsafe Equipment:
From time to time we encounter a mower that is in unsafe condition to operate, and the cost of repairs to make it safe would simply not make economic sense. 

Other times, we may encounter a mower that needs multiple repairs in order to be reliable, but the customer only approves some of the repairs. We may refuse to work on it at all, unless all recommended repairs are approved.

If the customer only approves SOME of the repairs, it opens up the possibility that the customer may want to blame us for a future breakdown, when in fact the issue was caused by the customer declining some of the needed repairs. We try our best to avoid situations such as these because NOBODY is happy when things like this come up.

PLEASE use your best judgment about the condition of your mower before you decide to have us make the trip to pick it up. If the machine is deemed unsafe or no longer viable once it's in the shop, we'll probably refuse the job. Diagnostic and transportation fees are not refundable, even in these cases. 
​
The three most common reasons why a mower is deemed unsafe and beyond economical repair:

1. Rust hole(s)/extensive rust pitting in the mower deck
2. Electrical systems that have been modified in an effort to defeat the operator safety system
3. Other modifications/repairs that were performed by individuals trying to "cheap out" on the job, and/or lacking the proper tools, knowledge, materials/parts, training, or ability.

Non-Repaired Equipment:

• Non-repaired equipment will NOT be reassembled, unless you choose to pay for reassembly. If you want it reassembled, please tell us BEFORE arrangements are made to return it to you.
• Disposal of retired equipment is available starting at $35 per unit (+ tax); price depends on equipment type.
• The disposal fee is in addition to your diagnostic fee/deposit.
• If you've paid a pickup & delivery fee, we will credit 50% of that towards disposal, since we won't be delivering the machine back to you; however--you have 2 business days to make the disposal fee payment, or we will deliver the equipment to you.

​Manufacturer's Warranty:

• Proof of purchase (including purchase date) is required.
• Prepaid Appointment Fee/Diagnostic Fee is required. Refundable ONLY if the warranty claim is approved for payout by the manufacturer.
• Your warranty only covers defects in materials and workmanship. Please read your warranty statement that you received when you purchased your machine for more details pertaining to your specific machine.
• Fuel related issues are not covered by warranty.
• Failure of component(s) caused by "normal wear and tear" are not covered by warranty.
• Problems arising due to abuse, neglect, modification, lack of proper maintenance, improper handling, and/or improper storage are not covered by warranty.
• Transportation costs are not covered by warranty.
• An appointment (with prepaid deposit/diagnostic fee) is required for all ride-on products.
• Warranty coverage will be determined after diagnosis, and at the manufacturer's discretion. Our job is to report our findings to the manufacturer. The manufacturer makes the final decision.
• We are very firm in the way we handle "warranty jobs" because we have had cases where the manufacturer denied the claim (and rightly so), even though the customer thought their warranty should cover the repair.

Our Guarantee:

• We guarantee our work for a period of 30 calendar days from completion of the work except as noted below.
• We do not guarantee any work completed on machines older than 20 years.
• Jobs completed using customer-supplied part(s) carry NO guarantee.
• Fuel related issues are not covered.
• Problems arising due to abuse, neglect, modification, lack of proper maintenance, improper handling, and/or improper storage are not covered.
• Transportation costs are not covered.
• Original invoice (including date of work completed) is required for consideration.
• Coverage will be determined after diagnosis, and at our discretion.

Communication:
We will contact you by text, email or phone when necessary, for reasons pertaining to your equipment.

This policy is subject to revision at any time, without notice.